Cancellation and Return Policy

Effective Date: 1st October 2024

Cancellation and Return Policy

Effective Date: 1st October 2024

At Jest Junkies, we are committed to delivering high-quality products and exceptional customer service. We understand that certain situations may arise where you need to cancel an order or return a product. Please review our Cancellation and Return Policy below to understand your options and our procedures.

1. Order Cancellation Policy

a) Cancellation Before Shipment

• You can cancel your order before it has been shipped by contacting us via email at support@jestjunkies.in or by calling +91 98650 95894.
• Upon cancellation, a full refund will be processed to the original payment method within 3-5 business days.

b) Cancellation After Shipment

• If the order has already been shipped, it can still be canceled but will be treated as a return.
• You must follow the Return Policy outlined below to complete the process.
• Once the product is received back and inspected, a refund will be processed as per the return conditions.

2. Return Policy

We accept returns only under specific circumstances. Please read the guidelines carefully:

a) Returns for Damaged Products Only

• Returns are accepted only for products that are damaged during delivery.
• You must provide clear evidence of the damage, such as photos or videos taken while unboxing the product.
• Returns without proper proof of damage will not be processed.

b) Non-Returnable Products

• Products that are undamaged, used, washed, altered, or customized are not eligible for returns.

c) Return Window

• All return requests must be initiated within 7 days of receiving the product.

3. Return Process

a) How to Initiate a Return

• Contact us at enquiry@jestjunkies.in or call +91 98650 95894 within 7 days of delivery.
• Provide your order details, photos or videos showing the damage, and any additional required information.

b) Shipping the Return

• Once your return request is approved, you will receive instructions and the return shipping address.
• You are responsible for the return shipping costs unless the product is defective or the wrong item was delivered.

c) Secure Packaging

• Ensure the product is securely packaged to prevent any further damage during transit.

4. Refund Policy

a) Refund Process

• Refunds will be issued once the returned product is inspected and approved.
• If approved, refunds will be processed to the original payment method.

b) Refund Types

• Full Refund: Issued if the product is returned in its original condition with proof of damage.
• Partial Refund: If the product shows signs of use, missing tags, or incomplete packaging, a partial refund may be issued based on its condition.

c) Refund Timeframe

• Refunds are processed within 7-10 business days after receiving and inspecting the return.

d) Non-Refundable Charges

• Shipping charges are non-refundable unless the product was defective or the wrong item was delivered.

5. Exchanges

We do not offer direct exchanges. If you need a different size or style, please initiate a return, request a refund, and place a new order.

6. Damaged or Defective Products

• If you receive a product that is damaged or defective, contact us immediately at support@jestjunkies.in or call +91 98650 95894.
• Provide photos or videos of the damaged product along with your order details.
• Once verified, we will offer a free replacement or a full refund, including return shipping costs.

7. Contact Information

If you have questions or need further assistance regarding cancellations, returns, or refunds, please contact us:

• Phone: +91 98650 95894
• Email: support@jestjunkies.in
• Website: jestjunkies.in

This policy was last updated on 1st October 2024. We appreciate your understanding and cooperation in adhering to these terms.